Refund Return

Effective Date:09/04/2024

RETURNS & REFUNDS POLICY

 

We at Little Hearts Desire are committed to providing our customers with high-quality products and services. Your satisfaction is our priority, and we understand that there may be occasions where you need to return or exchange a product. This Returns & Refunds Policy outlines our procedures, terms, and conditions for returns, refunds, and exchanges to ensure a smooth process for our customers.

1. General Conditions for Returns

1.1 Eligibility for Returns

• Items must be returned within 30 days of receipt.
• The item must be in its original condition, unused, and in the original packaging, with all tags and labels attached.
• Proof of purchase, such as a receipt or order confirmation, is required.

1.2 Non-Returnable Items

• Certain items are non-returnable for health and safety reasons. These include, but are not limited to, perishable goods (such as food, flowers, or plants), intimate or sanitary goods (such as underwear, swimwear, or personal care items), and hazardous materials.
• Gift cards, downloadable software products, and some health and personal care items are also non-returnable.

1.3 Special Conditions

• Items purchased on sale or as part of a promotion may be subject to different return policies. Please refer to the specific terms of the sale or promotion.

2. Process for Returning Items

2.1 Initiating a Return

• Contact our customer service team at 682-378-6313 to initiate the return process. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

2.2 Packaging and Shipping Your Return

• Securely pack the item in its original packaging, including all accessories, manuals, and documentation
• Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2.3 Return Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label.

3. Refunds

3.1 Processing Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] days.

3.2 Late or Missing Refunds

• If you haven’t received a refund within the stated time frame, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [682-378-6313].

3.3 Partial Refunds

• In some cases, only partial refunds are granted. These include items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

4. Exchanges

4.1 Conditions for Exchanges

• Exchanges are only available for defective or damaged items. If you need to exchange an item for the same product, contact us at [682-378-6313].

4.2 Process for Exchanges

• Follow the return process outlined in section 2 to send back the defective or damaged item.
• Once the returned item is received and inspected, we will ship the replacement item to you at no additional cost.

5. Gifts

5.1 Returning Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

5.2 Gifts Not Marked at Purchase

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

6. Additional Information

6.1 Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact our customer service team immediately at [682-378-6313]. Provide your order number and a description of the issue. We may request photos of the damage or the incorrect item to expedite the process.

6.2 Warranty Returns

• Some products may be covered by a manufacturer's warranty. For warranty-related returns, please contact the manufacturer directly for instructions on how to proceed.

6.3 Restocking Fees

• In some cases, a restocking fee of may apply. This will be deducted from your refund amount and will be communicated to you prior to processing the return.

7. Contact Information

If you have any questions about our Returns & Refunds Policy, please contact us at:

• Email: littleheartsdesire@outlook.com
• Phone: 682-378-6313
• Address: 119 oak view dr Godley TX 76044

8. Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review this policy periodically for any changes.

At Little Hearts Desire, we strive to make your shopping experience as enjoyable and hassle-free as possible. We appreciate your understanding and cooperation with our Returns & Refunds Policy. Your satisfaction is our top priority, and we are here to assist you with any questions or concerns you may have.

Thank you for shopping with us!